Privacy Policy

Our Promise

OPASS Distribution Ltd

We value our relationship with you and the trust you place in us.

  • our customers
  • our suppliers
  • our business partners

We take data protection and user privacy very seriously.

Whatever your relationship with OPASS is we make this promise to you.

  • to be open and honest about the Information we collect
  • to use it only for the specific purposes we've told you about
  • to collect no more than we need for those purposes
  • to check that it's accurate and keep it up to date
  • to keep it for no longer than we need it
  • to protect your Privacy and your Information
  • to explain your Privacy Rights and how to exercise them
  • to respond quickly to any concerns you raise with us
  • to treat you and your Information fairly and lawfully

Quick Link


If you have not previously been made aware, the European Union have imposed a new legislation called the General Data Protection Regulation (GDPR) which business must comply with by 25th May 2018.

We fully support these new regulations and have reflected our commitment to protect your rights and interests in our new Privacy Policy statement. We've provided clarity on what data we have, how we use it, why we need it and who has access to it. We've also appointed a Data Protection Officer who you can contact if you have any concerns.

  • Data Protection Officer:
    • Graham Jefferson
  • eMail:
  • Write:
    • OPASS Distribution Ltd | Stapeley House, London Road, Stapeley, Nantwich, Cheshire, CW5 7JW

Customer: We do not charge for information requests but will require you to prove your identity with 2 pieces of approved photographic identification. Business: We do not charge for information requests but will require you to prove your identity with a company letter signed by the MD or Company secretary.    
When you purchase from us, we will make a record of the details of that transaction.
We retain business & customer information for a minimum of twelve months from the last order placed with OPASS Distribution Ltd.

Last updated: 21/05/18

Under the Data Protection Act you have the right to request a copy of the information we hold about you and to have any inaccuracies corrected. We do not charge for information requests but will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

This privacy policy will be updated from time to time so you should check it each time you submit information to any of our services. The date of the most recent revisions will appear in the quick lick section of this page.

If you have any questions or comments about this privacy policy please contact:

OPASS Distribution Ltd | Stapeley House, London Road, Stapeley, Nantwich, Cheshire, CW5 7JW

Tel: 0800 334 5232



We will use your information for a number of purposes including the following:

· to send details and updates of our products and or services

· to meet product orders, requests for services or information and to process payments* and any other requests you make of us;

· to send you carefully selected special offers and promotions from the service you are using by email. You can opt-out of these marketing messages at any time by sending an email to with subject line unsubscribe. Please note that it may take up to two weeks to implement this change in your preferences. You will always be given a straightforward way to opt out of our marketing messages each time you receive a communication from us;

· we may use your IP address to identify your location, the number of visits from different countries and also to block disruptive use;

· if we need to contact you for reasons related to the service you have signed up for e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance;

· to tell you about changes to our service;

· to personalise or improve the way our content and advertising is presented to you online:

· to analyse and improve the services we offer e.g. to provide you with the most user-friendly navigation experience or the most relevant information;

· to keep our records up to date;

· to invite you to participate in surveys about our services (participation is always voluntary);

· to enable other people or businesses to carry out work on our behalf;

· to show you relevant advertising on third party sites (e.g. Facebook, Instagram and Twitter). This may involve showing you carefully selected special offers and promotions;

We provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is:


Their Privacy Policy can be viewed at

Generally, we will only use your information within OPASS Distribution Ltd in order to provide the service/product you have requested. We will only disclose your information to third parties where we need to do so in order to provide a service you have requested or improve the service that you receive. We will also disclose your information to third parties when the disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Please note that if you post or send offensive, inappropriate or objectionable content anywhere on our services, or otherwise engage in any disruptive behaviour, we may use your information to stop such behaviour. In this instance we may use your information to inform relevant third parties such as your employer, school e-mail/internet provider or law enforcement agencies about the content and your behaviour. We require all third parties with whom we share your information to treat it with the same protection we do. Unless you consent we also require that they do not use your information for their own business purposes. These third parties have access to your information only to perform requested tasks on our behalf and are obligated not to disclose or use it for any other purpose; Product Manufacturers  Coyote Design

When you visit this web site

A record of your visit is kept for statistical and research purposes. Similar records may be kept when you use any of the interactive features found in this web site.

The Information kept

For these purposes your server address your top level domain name (e.g. .com, .gov,, .info, etc.) the date and time you visited this site the pages of this site you accessed, and the documents you downloaded the previous site you visited the type of web browser you used.

User Identification

We will not attempt to use this information to identify you or your browsing activities. However, this information may be used for those purposes in the unlikely event that a law enforcement agency or other party obtains and exercises a warrant, subpoena, or similar order to obtain access to our service provider's logs. maintains a strict "no-spam" policy.

Your e-mail address will not be sold to a third party. The information in this site is provided as a guide only and may have been provided to by third parties. Irrespective of any measures taken by to check that the information is accurate or complete, in no event will be liable to any person in contract, tort (including, but without limitation, negligence) or otherwise if any information on this site is incomplete or inaccurate.


We collect your IP address and use cookies on our websites. Examples of Cookies we use:

·        Session Cookies – we use Session Cookies to operate our Service

·        Preference Cookies – we use Preference Cookies to remember your preferences and various settings

·        Security Cookies – we use Security Cookies for security purposes

Your information will be processed by staff where it is necessary to fulfil an order, process payment details or provide you with other support services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will hold your information on our systems for as long as is necessary for the relevant service. If you choose to opt-out of receiving communications from us, your record will stay on the system so we can ensure that we do not contact you in the future.